Privacy Policy
PERSONAL DATA PROTECTION POLICY
Concerned about protecting the personal data of its customers and prospects, Front Row Upcycling undertakes to comply with the provisions of Law No. 78-17 of January 6, 1978 as amended, relating to information technology, files and freedoms as well as those of Regulation (EU) No. 2016/679 of April 27, 2016.
As data controller, Front Row Upcycling undertakes to respect the confidentiality and security of your personal data, in accordance with this Personal Data Protection Policy.
By using our Site, creating a customer account or placing an order, you declare that you accept without reservation the terms of this Personal Data Protection Policy.
Front Row Upcycling may freely modify this Personal Data Protection Policy. Any modification will take effect upon publication.
WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSE?
Our company is required to collect personal data from its visitors and customers to carry out the following processing:
– Management of the customer account, your orders, delivery and after-sales service:
We only collect the data necessary for the proper management of your customer account and the processing of orders: first name, last name, telephone number, address, email, password (encrypted).
– Browsing our site:
When you browse our site, certain technical data from your browser is transmitted to us in order to offer you content and services adapted to your interests: IP address, duration of browsing, connection location, etc. To find out more about cookies, see below
WHERE IS YOUR DATA STORED AND WHAT SECURITY MEASURES ARE TAKEN TO PROTECT IT?
Front Row Upcycling takes all necessary precautions to preserve the security and confidentiality of personal data and prevent unauthorized third parties from fraudulently accessing it. The service providers with which we work undertake to respect the security and confidentiality of data.
WHO IS YOUR DATA TRANSMITTED TO?
Front Row Upcycling uses various service providers who comply with the General Data Protection Regulation (GDPR) for the following services:
– Shipping and tracking of your orders: we transmit to the carriers (Bpost and Mondial Relay) all the information necessary for delivery: name, first name, email, telephone number and delivery address.
– Payment for your orders: we do not store any banking data during payment and do not have access to it. This data is stored only with our 2 payment providers: Paypal and Stripe.
In order to avoid any fraudulent transactions, Front Row Upcycling may be required to request any supporting documents that can validate the payment. As part of this verification, the customer would then be asked to send an email to our company a copy of an identity document as well as proof of address if necessary.
– Social media sharing tools (Facebook Like button): social media may collect data relating to your browsing on our site. We invite you to consult the personal data management policies of the different social media that you use.
– Measuring statistics and traffic on our site: in order to offer you content and services tailored to your interests, we collect technical data. For this service we use the software: Google Analytics.
HOW TO REQUEST THE DELETION OF YOUR PERSONAL DATA?
In accordance with Regulation 2016/679 of 27 April 2016, any person may exercise their right to limit the processing and to erase their data. This right may be done by emailing to: frontrowupcycling@gmail.com
HOW LONG IS YOUR DATA KEPT?
Personal data is automatically deleted within a maximum period of 12 months after inactivity (without request from you).