Terms & Conditions
ARTICLE 1 – PURPOSE
The general conditions of sale described below detail the rights and obligations of the company Front Row Upcycling and its customers in the context of the sale of the following goods: textile articles and accessories.
We reserve the right to modify the T&Cs at any time by publishing a new version on its website. The applicable T&Cs are those in effect at the time of validation of the order, therefore the date of payment. The customer is invited to read them. The seller and the customer agree that these T&Cs govern the terms of sale. Validation of an order entails acceptance of the T&Cs.
ARTICLE 2 – INTELLECTUAL PROPERTY
All creations presented on the our website are the property of Front Row Upcycling and its creator. They are protected under copyright and intellectual property law. Any counterfeiting or reproduction, even partial, is subject to legal action. Any use or reproduction without authorization of the texts, comments, photos and articles on this site is strictly prohibited (art.4;335-3).
ARTICLE 3 – PRICE
Products are sold at the price in effect at the time of ordering, as indicated on the site. Prices are indicated in euros (€), all taxes included (TTC).
Front Row Upcycling reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.
The prices of the products sold on the site are per item and reference. They are subject to change at any time without prior notification.
Delivery costs are mentioned separately, depending on the choice made. Orders are payable in euros, regardless of the place of delivery or residence of the buyer.
In the event of an input, printing, publication or calculation error showing a price significantly lower than the price normally charged on the site or in the reference market for the Product(s) in question, their order may be subject to cancellation even if it has been automatically confirmed by our company.
The Customer will be informed as soon as possible by email so that he can, if he wishes, place an order again at the correct price.
In case of delivery of products outside the European Union, the seller is not responsible for the payment of customs duties or other local costs or taxes. Such duties, costs or taxes are the responsibility of the customer as buyer and he is, where applicable, also required to make the necessary declarations to the competent authorities of the country of delivery.
ARTICLE 4 – PAYMENT
Payment for orders is made by credit card (Bancontact, Visa, MasterCard, American Express) or Paypal.
ARTICLE 5 – CONFORMITY OF PRODUCTS
The essential characteristics of the products and their respective prices are made available to the customer (description in the caption of the photos). The products are described and presented with the greatest accuracy. However, if the characteristics of the products could differ slightly from the statement, due to the artisanal nature of the products, the company cannot be held responsible.
The company is not responsible for misuse or normal wear and tear due to regular use.
ARTICLE 6 – ORDER
To order the desired items, the customer enters their product sheet by clicking on the photo or reference, chooses the desired quantity and clicks on “Add to cart”.
By clicking on the "validate shopping cart" button, the buyer confirms his order after having checked his shopping cart. He must then validate it by clicking on the "Pay" button. The sale only becomes final after full payment of the sale price by the buyer in accordance with the payment terms indicated in article 4 hereof.
The customer will then receive by email a confirmation of acceptance of the order within twenty-four (24) hours, summarizing the order reference, the item(s) ordered, their quantity(ies), price, color, size(s), delivery costs, the chosen payment method, the customer details as well as the chosen delivery and billing addresses
The customer will also receive confirmation of the shipment of the order by email.
Front Row Upcycling undertakes to honor orders received on the site and duly validated within the limit of available stocks, in accordance with the delivery conditions.
In the event of the unavailability of one or more products ordered on the site, Front Row Upcycling undertakes to inform the Customer by email.
At its sole discretion, Front Row Upcycling may offer the customer an equivalent item to replace the unavailable item. In the absence of a response from the customer or an equivalent product, the order for the unavailable product will then be cancelled and its price refunded to the customer, the remainder of the order remaining firm and final.
Front Row Upcycling reserves the right to cancel or refuse any order from a customer for a legitimate reason, for example due to a difficulty in supplying a product, a problem with the order or delivery, or due to the abnormality of the order or, when there is a dispute concerning a previous order, and in particular its payment. Front Row Upcycling cannot be held liable in this respect under any circumstances.
We will inform the customer only by email. The Customer is therefore asked to check his email box regularly.
ARTICLE 7 – DELIVERY
Delivery costs are indexed to the postal rates in force and are included in the total when ordering. In the event of a change in the current rate, Front Row Upcycling will modify its delivery costs.
Shipping costs are free via Mondial Relay from 150 euros of purchase in Europe.
Delivery costs outside mainland Belgium will be stated on a case-by-case basis.
The delivery time indicated when registering the order is given for information purposes only and is in no way guaranteed. Consequently, any reasonable delay in the delivery of the products may not give rise to the buyer's benefit, to the allocation of damages or to the cancellation of the order.
The risk of transport is borne entirely by the buyer. Front Row Upcycling cannot be held responsible for the absence or delay of delivery in the event of force majeure, disruptions or strikes of postal services and means of transport or bad weather. The items are shipped in perfect condition.
In the event of missing or damaged goods during transport, the buyer must inform us by email within five days of delivery: frontrowupcycling@gmail.com
The products will be shipped only after receipt on the bank account of the company Front Row Upcycling of the total amount of the purchases including shipping costs. Any goods returned to the company due to an incorrect or incomplete delivery address will be reshipped with additional shipping costs at the buyer's expense.
ARTICLE 8 – RETURNS AND RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Code, the customer has 14 days to return the item.
ARTICLE 9 – RESPONSIBILITY
The seller cannot be held liable in any way for non-performance or poor performance of contractual obligations attributable to the customer, particularly when entering their order.
The seller shall not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.
It is further specified that the seller does not control the websites that are directly or indirectly linked to the site. Consequently, it excludes any liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.
ARTICLE 10 – PROCESSING OF PERSONAL DATA – CONFIDENTIALITY
Concerned about protecting the personal data of its customers and prospects, Front Row Upcycling undertakes to comply with the provisions of Law No. 78-17 of January 6, 1978 as amended, relating to information technology, files and freedoms as well as those of Regulation (EU) No. 2016/679 of April 27, 2016.
As data controller, Front Row Upcycling undertakes to respect the confidentiality and security of your personal data, in accordance with this Personal Data Protection Policy.
By using our Site, creating a customer account or placing an order, you declare that you accept without reservation the terms of this Personal Data Protection Policy.
We may freely modify this Personal Data Protection Policy. Any modification will take effect upon publication.
ARTICLE 11 – COMPLAINT
In the event of a dispute or complaint, the customer will first contact Front Row Upcycling by email frontrowupcycling@gmail.com.
These General Conditions are subject to Belgian law.